Privacy Notice

At The Homeowners Companion, we take your privacy seriously. This Privacy Notice explains how we collect, use and protect your personal information when you visit or interact with The Homeowners Companion.

The Homeowners Companion is currently being developed. As part of that process, we may invite you to share feedback or register your interest in helping us shape the experience.

We've written this notice in plain English so it's easy to understand. If you have any questions, please get in touch.

Information we collect

Depending on how you interact with The Homeowners Companion, we may collect:

• Your name and email address if you choose to provide them.
• Feedback you give us about The Homeowners Companion and your experience using it.
• Information you voluntarily provide about your home, home improvement plans or projects as part of feedback or research.
• Basic technical and usage information about how our website is accessed and used.

You don't need to provide contact details simply to explore the demonstration experience.

How we use your information

We may use the information you provide to:

• Understand how homeowners use and respond to The Homeowners Companion.
• Improve and develop the product and experience.
• Analyse feedback and identify which features and services would be most useful.
• Contact you if you've asked to help shape The Homeowners Companion.
• Keep you informed about opportunities to take part in future research or early use of The Homeowners Companion where you've agreed to this.

We will not sell your personal information to third parties.

Feedback and research

We may ask you to provide feedback about The Homeowners Companion through surveys or other research.

Providing feedback is voluntary. If you choose to provide your contact details because you'd like to help shape the experience or be one of the first to use The Homeowners Companion with your own Home or project, we'll use those details for that purpose.

We may use third-party services to collect and manage feedback. These providers process information on our behalf in accordance with their own security and privacy arrangements.

Cookies and analytics

We may use essential cookies or similar technologies to make our website work properly.

We may also use analytics tools to understand how people use The Homeowners Companion and help us improve the experience. Where required, we'll ask for your consent before using non-essential cookies or analytics technologies.

How we protect your information

We take reasonable technical and organisational measures to protect the personal information we hold against loss, misuse, unauthorised access or disclosure.

Where we use third-party service providers to help operate or evaluate The Homeowners Companion, we only share information necessary for them to provide those services.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice, or where we're required to retain it by law.

You can ask us to delete your personal information at any time, subject to any legal obligations requiring us to retain it.

Your rights under UK data protection law

Depending on the circumstances, you have rights over your personal information, including the right to:

• Ask what personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information.
• Object to or restrict certain uses of your information.
• Withdraw consent where we rely on your consent to process information.
• Ask for a copy of information you have provided to us.

To exercise any of these rights, contact us using the details below.

Contact us

If you have any questions about this Privacy Notice or how we handle your personal information, please contact:

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you're unhappy with how your personal information has been handled. Visit ico.org.uk for more information.